Refund policy

We aim to provide the best experience with every order. However, due to the nature of personal care products, we do not offer refunds once goods are sold.

Returns are only accepted in the following specific cases:

Damaged / Tampered Products (Within 24 Hours)

If you receive a tampered, damaged, or broken product, please inform us within 24 hours of delivery.

Email us at care@offdayshair.com with:

• Images and video of the product

• Your order number

Once reviewed and approved, we will arrange an exchange only.

Items sent back without prior approval will not be accepted.

Product Quality Concerns (Within 7 Days)

If you have any concerns regarding product quality, please contact our customer care team within 7 days of receiving your order.

Important Notes

• No refunds once goods are sold.

• Off Days is not responsible for any damage occurring after delivery.

• Sale items and gift cards cannot be returned or exchanged.

• Opened or used products cannot be exchanged, except in cases of verified damage on arrival.

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Exchanges

If your exchange request is approved, we will share shipping instructions for sending the product back.

Once we receive and inspect the item, your replacement will be processed.

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Shipping Policy

Shipping & Handling

• Shipping is free for all orders.

• Rates may vary for certain locations, product types, or packaging needs.

• Final shipping charges (if any) will be displayed at checkout before payment.

Order Issues

All claims for shortages or damages must be reported on the day of delivery to care@offdayshair.com.

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Need help?

If you have any questions or can’t find what you’re looking for, reach out to us at: care@offdayshair.com